Performance Accountability is critical to the State’s vision for talent development, as described under Theme 5: Ensuring System Integrity through Metrics and Greater Transparency, in the New Jersey Combined State Plan for WIOA, 2016 [pdf 3.75Mb].
The performance role of the State Employment and Training Commission is described in state statute, NJSA 34:15-C, as follows:
The Commission shall establish quantifiable performance standards for evaluating the workforce investment system, and guidelines for procedures to encourage and enforce compliance with those standards. The commission shall establish the standards and procedures in conjunction with any department or commission which funds or administers workforce investment programs. [NJSA 34:15C-8]
The SETC partnered with the New Jersey Department of Labor and Workforce Development (LWD) and the John J. Heldrich Center for Workforce Development (Heldrich Center) to conduct an evaluation of workforce services provided through the One-Stop Career Centers in New Jersey. The Evaluation Report [pdf 10Mb] published by the Heldrich Center and the LWD Response [pdf 113kb] to this report were presented to the SETC at Commission meetings held in June 2016, September 2016 and November 2016.
The Workforce Innovation and Opportunity Act (WIOA) Primary Indicators are performance measures festablished by the US Department of Labor (USDOL) and US Department of Education (USDOE) for the WIOA core programs. The annual performance targets for New Jersey are negotiated by the New Jersey Department of Labor and Workforce Development with the USDOL and USDOE. The negotiated targets for New Jersey are incorporated into Appendix 1 of the New Jersey Combined State Plan for WIOA, 2016 [pdf 3.75Mb].
The Balanced Scorecard is the organizing principle of enhanced performance metrics for New Jersey’s talent development system. The approach goes beyond the required measures by including a more holistic approach in order to improve system efficiency and effectiveness. The State is committed to supporting performance accountability for partners and grantees, encouraging continuous improvement in workforce system performance, ensuring transparency of program performance and outcomes, and enabling improved analysis and evaluation of workforce programs and services. Balanced Scorecard Model [pdf 73kb]
In September 2012, the SETC adopted the Balanced Scorecard as the framework for performance standards for New Jersey’s workforce investment system, in order to measure and improve system efficiency and effectiveness and increase performance accountability and transparency. In March 2013, the State Employment and Training Commission approved a set of 10 new metrics, based on the Balanced Scorecard Model, to be piloted in 2013-2014. SETC Approval of New Balanced Scorecard Metrics [pdf 135kb]